Patient Financial Policy
Yuma District Hospital & Clinics
We want you to concentrate on feeling better instead of worrying about how you're going to pay your bill. Please review this Patient Financial Policy for answers to commonly asked questions, such as:
How do I prepare for my appointment?
How will I be billed?
What are the financial expectations of me?
If you still have questions, please call us.
Hours: Mon.-Fri., 8 a.m.-5 p.m.
Phone: (970) 848-4825
Before your appointment
Contact your insurance company to make sure you understand your benefits and your plan’s requirements. For physical therapy, be sure you know your insurance company’s annual visit or dollar limits.
Confirm that Yuma District Hospital & Clinics are a contracted provider for your plan. If Yuma District Hospital & Clinics are not a preferred provider on your plan, you can still see one of our healthcare providers, but the amount you are responsible for could be greater.
If your insurance plan requires precertification, prior authorization, or a referral, please discuss with your primary care physician prior to scheduling an appointment with one of our specialists. It is your responsibility to ensure that your plan has precertified or preauthorized your services before you receive them.
Bring your driver's license or other form of government-issued identification.
Bring all of your current health insurance cards to your appointment. Patients who do not bring valid insurance card(s) to their appointment must pay in full by cash or by debit or credit card at time of service.
If you are a returning patient, let us know if your personal or insurance information has changed since your last visit.
Be prepared to pay your copayment and/or coinsurance and any outstanding bills from previous care you received at Yuma District Hospital & Clinics.
Note to divorced parents of dependents: The person listed on the patient registration as the responsible party is responsible for the bill. If the responsible party is not you and that person does not pay the bill, you agree to pay the bill. Divorced parents must work out any disagreement of who is responsible for the charges without Yuma District Hospital & Clinic’s involvement.
Health insurance seldom covers 100 percent of your healthcare costs. The costs that are not covered are called out-of-pocket expenses:
Deductible—The amount of money you must pay before your insurance starts paying.
Copayment—The amount of money you pay directly to the healthcare provider at every visit.
Coinsurance—The remaining balance of your bill after insurance has paid.
After your visit
Respond promptly to any requests from your insurance company to ensure timely resolution of your bill, especially if your insurance company sends you an incident report asking for the details of your injury. The insurance needs the completed incident report from you before they will pay your claim.
If your statement shows a balance due, please pay it in full. Accounts not paid in full in 90 days are sent to our collection agency.
Call us if you have any questions or concerns about a bill or to make payment arrangements if you cannot pay your balance in full.
Hours: Mon.-Fri., 8 a.m.-5 p.m.
Phone: (970) 848-4825
Patients with Insurance
We are pleased to bill your insurance for you, provided you give us accurate and complete insurance information when you schedule your appointment.
We do not bill insurances that pay you directly rather than send payment to our office. We also do not bill insurances that we are unable to verify, such as foreign insurances or insurance plans we consider unlikely to pay for the services we provide.
The responsibility of providing evidence of eligibility and benefits rests with you.
Paying Your Bill
While Yuma District Hospital & Clinics bills insurance on your behalf, the ultimate responsibility for your bill is yours.
Copayments, deductibles, and coinsurance
If you are a new patient, we verify your insurance eligibility and benefits before your first appointment. Periodically, we also reverify insurance coverage for existing patients, particularly for physical therapy patients approaching their annual visit maximums. It is your responsibility to understand what services are covered under your medical insurance policy.
Copayments are due at the time of your appointment.
We strive to present you with an estimate of your bill of our services prior to your visit however this is only an estimate. We will require deposits on the following services:
Surgery- Deductible and co-insurance balances will be reviewed with a $500 minimum deposit required.
ER- $200 deposit or insurance deemed copayment for ER services.
Labs- $200 deposit.
X-rays- $200 deposit.
CT/MRI/Nuclear Medicine- $1000 deposit.
Physical Therapy- $100 per visit if deductible and coinsurance not met or required copayment as required by insurance.
If you have previous accounts with us in collections, you will be required to pay in full. In case you overpay you will receive a refund promptly.
We accept cash, checks, debit cards, Visa, MasterCard, and American Express.
To pay by mail, please send your payment to:
Yuma District Hospital & Clinics
1000 W. 8th Ave
Yuma, CO 80759
Please enclose the remittance portion (the bottom portion) of your monthly statement with your payment.
Have questions about your bill? Contact us at (970) 848-4825 during office hours Monday - Friday, 8 a.m.-5 p.m.
Motor Vehicle Accidents
If your medical care is the result of a motor vehicle accident, please provide us with your claim number and the name of your adjuster when you register. Ask your claims adjuster how much personal injury protection (PIP) you have. After you have exhausted your PIP, we will bill your medical insurance. If you do not have medical insurance, please call us at (970) 848-4825 to make financial arrangements. We will not bill the insurance company of other parties.
If your visit is the result of a work-related accident or injury and your employer is insured, we will provide you with the necessary forms when you register. Unified Health Services will contact your employer for billing information. If the claim is not found to be covered by the employer, you will be responsible for the services provided. Please notify us immediately if you have other insurance that can be billed.
Patients with No Insurance
Yuma District Hospital & Clinics provides a 25 percent discount to patients who agree to pay in full within 30 days of the date of service.
If you are uninsured and cannot pay in cash or by debit or credit card, we will reschedule your visit.
This discount does not apply to copayments, deductibles, or coinsurance.
Patients Who Exceed Their Annual Physical Therapy Limits
It is your responsibility to monitor the number of your physical therapy visits and know how many visits your insurance will pay for.
When you exceed the maximum number of physical therapy visits, you must pay for your physical therapy visits at time of service. We will discount physical therapy visits in excess of your visit maximum by 25 percent provided you pay for them within 30 days of the date of your appointment.
What if I Cannot Pay My Bill in Full?
If you are having trouble paying for all or some of your health care, we encourage you to talk with our financial representative before services about how we may be able to help you.
Yuma District Hospital & Clinics coordinates financial assistance with the Colorado Indigent Care Program (CICP). You must have been approved under the CICP or Yuma District Hospital & Clinics own internal program before you can receive financial assistance for your bills.
Please call Yuma District Hospital & Clinics Patient Financial Services at (970) 848-4815 to apply for financial assistance for your hospital bill.
We are pleased to offer convenient payment plans for patients who cannot pay their bill in full. For more information, please call our Patient Financial Services Department at (970) 848-4815.
Payment arrangements may be established within the following guidelines:
$0 – $600 3 months – 6 months
$601 - ↑ 6 months – 12 months
It is important that you contact us to set up a payment plan. If you receive new services, you must call us to have them added to your payment plan. This may increase your monthly payment.
Please call us when a payment is going to be late. If your monthly payments are more than 90 days overdue, we reserve the right to send your account to our collection agency.
If you make monthly payments outside of a formal payment agreement and we consider your monthly payments too low in relation to the balance of your account, we will also assign your account to our collection agency.
We do make exceptions to this policy on a case-by-case basis. Please call us to discuss.
Bank Loan Program
We are pleased to also offer a bank loan, for qualified patients, which can allow you to extend the payments on your account past the year with low interest. See our Patient Financial Services Department at (970) 848-4815 for more information.